Refund policy

We appreciate your business and want you to be satisfied with your purchase. If for any reason you wish to make a return please note the following:

1. All returned items must be in new, unused, un-opened, and re-sellable condition and received by us within 30 days of the date of purchase. All tags must be attached.
2. The following items cannot be returned: custom orders
3. Shipping costs are not refundable. Return shipping expenses are to be paid by the customer.
4. For lost packages: If your package was never delivered please contact us so we can submit a lost claim with USPS. All packages come with a tracking number and can be tracked online at www.USPS.com.

To set up a return, or for any question/concerns please email us at info@mypetfection.com.
Pack your return merchandise to protect it from damage during shipping. PETfection is not responsible for packages lost or damaged during return shipping.