Shipping and Returns
We ship either USPS Ground Advantage, USPS Priority Mail, or UPS. Please see the shipping rates for your country below.
USA Shipping Rates
Order Total $0.01-$7.99, Shipping Charges $4.25
Order Total $8.00-$15.99, Shipping Charges $5.75
Order Total $16.00-$29.99, Shipping Charges $9.25
Order Total $30.00-$44.99, Shipping Charges $13.50
Order Total $45.00-$54.99, Shipping Charges $15.00
Order Total $55.00+, FREE SHIPPING!
Canada Shipping Rates
Order Total $0.01-$15.99, Shipping Charges $15.00
Order Total $16.00-$30.99, Shipping Charges $20.25
Order Total $31.00-$45.99, Shipping Charges $28.25
Order Total $46.00 and up, Shipping Charges $37.25
International Shipping Rates
Order Total $0.01-$7.99, Shipping Charges $15.00
Order Total $8.00-$28.99, Shipping Charges $23.00
Order Total $29.00 and up, Shipping Charges $30.00
We appreciate your business and want you to be satisfied with your purchase. If for any reason you wish to make a return please note the following:
1. Returns are only eligible for orders placed and shipped to the USA or Canada. All other international orders are not eligible for return.
2. All returned items must be in new, unused, un-opened, and re-sellable condition and received by us within 30 days of the date of purchase. All tags must be attached.
3. Shipping costs are not refundable. Return shipping expenses are to be paid by the customer.
4. For lost packages: If your package was never delivered please contact us so we can submit a lost claim with USPS. All packages come with a tracking number and can be tracked online at www.USPS.com.
To set up a return, or for any question/concerns please email us at firstname.lastname@example.org.
Pack your return merchandise to protect it from damage during shipping. PETfection is not responsible for packages lost or damaged during return shipping.